Enable-IT Advanced Replacement Policy
PEACE OF MIND BUSINESS CONTINUITY – NEXT BUSINESS DAY!
WHAT IS IT?
Enable-IT is pleased to offer its customers and partners the Enable-IT Advanced Replacement Program (AREP) as a continuation of our commitment to providing exceptional customer service and support. Currently all Enable-IT products come with an industry dominating 4 year standard warranty and now the option to further protect a customer’s investment and provide simple peace of mind through an Next Business Day Delivery replacement product. No other manufacturer in our industry can stand behind their products or services as well as Enable-IT does bar none.
HOW DOES IT WORK?
If during the four year warranty period, your product fails the Out of the Box Test (OOBT), notify Enable-IT and a replacement will be shipped to you for next business day delivery. With your replacement equipment will be a shipping label. Ship the original equipment back to Enable-IT in the new packaging with the shipping label attached.
Advanced Replacement (AREP) protection should be quoted to you with any request for Enable-IT products. However, if you do not see AREP on your quote, please ask to purchase AREP protection for each of your products.
4 STEP-BY-STEP PROCESS:
1) Customer diagnoses a product to be defective, customer fills out a Required Support Ticket at support.enableit.com.
For troubleshooting assistance, please call (888) 309-0910 Toll Free or +1(702) 924-0402 International customers.
AREP Customer provides the serial number and Advanced Replacement (AREP) number found on stickers attached to the underside of the product. If Enable-IT Customer Care determines that a replacement product is necessary, and these numbers are registered properly, an AREP RMA will be created.
2) AREP customer will receive the AREP Authorization Form with a credit card authorization required for replacement security if original kit is not returned within 10 days before the AREP RMA is shipped.
3) Enable-IT Customer Care has the Advanced Replacement or AREP refurbished unit to the customer for Overnight Next Business Day Delivery.
4) Customer receives the AREP replacement unit and promptly ships the defective unit (matching the serial number provided to Enable-IT) with the Enable-IT provided return shipping label.
If the completed AREP request is received by 4pm Pacific Time, Enable-IT will ship the advanced replacement unit the same day.
Enable-IT will make every effort to ship requests received after this time on the same day, however will guarantee to ship the unit on the second business day.
The AREP RMA number must be issued by email before shipment of the replacement.
Enable-IT will only ship properly working replacement units.
Enable-IT will prepay both ways shipping cost in advance.
The advanced replacement unit will be shipped by air (ship by ground if overnight service shipment does not apply) and return to Enable-IT waybill will be provided as “ground” shipping.
CUSTOMER / RESELLER RESPONSIBILITY:
AREP only covers those defects already covered by the Enable-IT manufacturer warranty. Cable, battery, and accessories, etc. normally are not covered. Check the specific manufacturer warranty for details.
The replacement unit will be registered and covered in this program automatically until the original unit coverage expires.
NO PROBLEM FOUND (NPF) UNIT:
Before customer ships the unit back to Enable-IT, customer will determine it is a true defective unit. If a unit returned as a “defective unit” is found to be NPF after full functionality testing by Enable-IT, a $50 US processing fee will be charged to the customer’s account or credit card for each replacement.
CUSTOMER INDUCED DAMAGE (CID) UNIT:
If any defect in the products or part were caused by misuse, neglect, accident, abuse, improper repair, alteration or modification by Customer, or any act in violation of the original selling conditions of the product by manufacturer, the product is considered to be a Customer Induced Damage Unit (CID). Since the warranty has been voided by Customer’s actions, AREP cannot apply and Customer’s account or credit card will be charged the MSRP value of the replacement product shipped and the Customer’s original warranty will be reinstated.
If customer fails to return the unit within fifteen (15) days from the day of AREP shipment to customer, Enable-IT will charge the customer’s account or credit card for the AREP unit MSRP.. This charge is not refundable unless the customer can provide Proof of Delivery (POD) that indicates customer did return the unit on time.
COURIER LOST OR DAMAGED:
HOW MUCH DOES IT COST?
Please contact our Customer Care Team at 888-309-0910 or +1 (702) 924-0402 for AREP pricing on qualifying products.