CUSTOMER CARE SUPPORT


ENABLE-IT ETHERNET EXTENSION EXPERTS PRIDES ITSELF ON OUR UNSURPASSED LEVEL OF CUSTOMER CARE SUPPORT.
OUR FOCUS IS ON PROVIDING THE BEST CUSTOMER SERVICE EXPERIENCE THAT MATCHES OUR SUPERIOR PRODUCTS. WHETHER YOU PURCHASE SOLUTIONS FROM US OR NOT, OUR DEDICATED CUSTOMER CARE EXPERTS WILL ASSIST YOU IN UNDERSTANDING THE TECHNOLOGY AND SELECTING THE APPROPRIATE PRODUCTS OR SOLUTIONS FOR YOUR SUCCESS.


SUPPORT TICKET:

BEFORE OPENING A REQUEST, WE REQUIRE BASIC TROUBLESHOOTING BY RUNNING
AN OUT-OF-THE-BOX-TEST.

DID YOU UNINSTALL AND PASS AN OUT-OF-THE-BOX-TEST ON THE PRODUCT?   

CONTACT NAME
         

COMPANY

DIRECT EMAIL
         

CONTACT PHONE NUMBER

PRODUCT

DISTANCE BETWEEN DEVICES

CONNECTION TYPE
                 

INVOICE NUMBER

SERIAL NUMBERS | AREP NUMBERS

ETHERNET OR PoE EXTENSION APPLICATION    

DETAILED PROBLEM DESCRIPTION - INCLUDING ANY STEPS TAKEN TO TROUBLESHOOT

Spam Security Test


YOUR SUPPORT REQUEST IS VERY IMPORTANT TO US

How Tech Support / RMA Requests Are Logged and Tracked

For each specific technical support request or RMA, we create a unique support case and assign it a RMA / case number.

If you call with several different issues, we may create different case numbers to track each issue. Be sure to make a note of the RMA / case number and provide it on any subsequent contacts regarding the case.

Our Support Website is available 24/7 and accessible by anyone with an Internet connection with no password or user account necessary. Please use this support website as your first source for help as it contains an online knowledge base of articles, documentation, FAQ’s and other problem-solving resources. This web-based support resource provides the quickest solution to the most common technical support issues.


LIVE TECHNICAL CHAT SUPPORT:

Live Chat Support

PRE AND POST SALES QUESTIONS CAN BE ANSWERED LIVE THROUGH OUR LIVE SUPPORT
SEE THE CHAT ON ANY PAGE LOWER RIGHT CORNER.
 

 


GLOBAL TOLL FREE TELEPHONE SUPPORT:


 

CLICK THE HELP ME NOW BUTTON SHOWN ABOVE – FROM ANYWHERE ON THE PLANET.
IF IN THE CONTINENTAL US, YOU CAN REACH OUR DEDICATED CUSTOMER CARE TEAM TOLL FREE AT
888-309-0910.

INTERNATIONAL CUSTOMERS CAN REACH OUR DEDICATED CUSTOMER CARE TEAM BY USING THE HELP ME LINK ABOVE OR BY CALLING
+1 702-924-0402.

ONLINE DOCUMENTATION AND SUPPORT LINKS:

Prior to submitting a support request please see the following self service support portal links as they will save you valuable time. Many questions can be quickly and easily satisfied by using the Support Wiki links below.

THE FOLLOWING LINKS ARE FOR SELF SERVICE IN FINDING OTHER SUPPORT

► KNOWLEDGE BASE / FAQ’S – Manuals,FAQ lists, Datasheets by model/version, Terms Glossary.

► RMA REPAIR & RETURNS – Return Materials Authorization Instructions.

► PRODUCT USER MANUALS

► LIGHTNING PROTECTION FOR ETHERNET AND POE EXTENDERS

► TECHNICAL WHITE PAPERS

► CHECK YOUR SUPPORT TICKET STATUS

Enable-IT Customer Satisfaction