{"id":3902,"date":"2017-08-26T02:28:15","date_gmt":"2017-08-26T09:28:15","guid":{"rendered":"http:\/\/vps30578.inmotionhosting.com\/~enablei5\/?page_id=3902"},"modified":"2026-03-19T08:01:11","modified_gmt":"2026-03-19T15:01:11","slug":"rma-policy","status":"publish","type":"page","link":"https:\/\/enableit.com\/pt\/business-policies\/rma-policy\/","title":{"rendered":"Return Materials Authorization (RMA) Policy"},"content":{"rendered":"<div class=\"product\"><div class=\"product\">\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3902\" class=\"elementor elementor-3902\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-61cd924 elementor-section-height-min-height elementor-section-content-top elementor-section-full_width elementor-section-items-top elementor-section-stretched elementor-section-height-default\" data-id=\"61cd924\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4a24c7f\" data-id=\"4a24c7f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f0c840 elementor-widget elementor-widget-heading\" data-id=\"2f0c840\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edticas Empresariais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aac6659 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"aac6659\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cd7693 elementor-widget elementor-widget-heading\" data-id=\"1cd7693\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-medium\">Enable-IT RMA Repair Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b72c607 elementor-widget elementor-widget-text-editor\" data-id=\"b72c607\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Click on the RMA Ticket Button Below to Start an Authorized RMA Approval.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77cb2b3 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"77cb2b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"\/pt\/customer-care\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Open An RMA Ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9a33183\" data-id=\"9a33183\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b7257a elementor-widget elementor-widget-global elementor-global-18015 elementor-widget-image\" data-id=\"3b7257a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/USPTO.webp\" class=\"attachment-medium size-medium wp-image-15674\" alt=\"USPTO.png\" srcset=\"https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/USPTO.webp 300w, https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/USPTO-100x100.webp 100w, https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/USPTO-96x96.webp 96w, https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/USPTO-150x150.webp 150w, https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/USPTO-64x64.webp 64w, https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/USPTO-65x65.webp 65w, https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/USPTO-600x600.webp 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a00336 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a00336\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d86e6a2\" data-id=\"d86e6a2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53cf89a elementor-widget elementor-widget-template\" data-id=\"53cf89a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"16426\" class=\"elementor elementor-16426\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e06b585 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3e06b585\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-78138af4\" data-id=\"78138af4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64ed2a2b elementor-nav-menu__align-start elementor-nav-menu--dropdown-mobile elementor-nav-menu__text-align-aside elementor-widget elementor-widget-nav-menu\" data-id=\"64ed2a2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-framed e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-64ed2a2b\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56069\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/lifetime-warranty-policy\/\" title=\"Pol\u00edtica de Garantia Vital\u00edcia da Enable-IT\" class=\"elementor-item\">Pol\u00edtica de garantia vital\u00edcia<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56070\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/rma-policy\/\" title=\"Pol\u00edtica de Autoriza\u00e7\u00e3o de Retorno de Materiais (RMA) da Enable-IT\" class=\"elementor-item\">Pol\u00edtica de devolu\u00e7\u00e3o de produtos RMA<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56727\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/arep-4yr-adv-replacement\/\" title=\"AREP \u2013 Programa Avan\u00e7ado de Substitui\u00e7\u00e3o Essencial de 4 Anos\" class=\"elementor-item\">Reposi\u00e7\u00e3o avan\u00e7ada de 4 anos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56072\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/45-day-money-back-guarantee\/\" class=\"elementor-item\">Garantia de devolu\u00e7\u00e3o do dinheiro ap\u00f3s 45 dias<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56073\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/same-day-shipping\/\" class=\"elementor-item\">Pol\u00edtica de envio no mesmo dia<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56068\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/conflict-minerals-statement\/\" class=\"elementor-item\">Declara\u00e7\u00e3o sobre minerais de origem conflituosa<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56074\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/rohs-weee-policy\/\" title=\"Pol\u00edtica de RoHS \/ WEEE\" class=\"elementor-item\">Pol\u00edtica da Uni\u00e3o Europeia sobre RoHS e WEEE<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56075\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/gdpr-regulation\/\" title=\"Regulamento Geral sobre a Prote\u00e7\u00e3o de Dados (GDPR)\" class=\"elementor-item\">Regulamento Geral sobre a Prote\u00e7\u00e3o de Dados<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56076\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/enableit-terms-of-use\/\" class=\"elementor-item\">Termos de Uso<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-56077\"><a rel=\"privacy-policy\" href=\"https:\/\/enableit.com\/pt\/business-policies\/privacy-policy\/\" class=\"elementor-item\">Pol\u00edtica de Privacidade<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-64ed2a2b\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56069\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/lifetime-warranty-policy\/\" title=\"Pol\u00edtica de Garantia Vital\u00edcia da Enable-IT\" class=\"elementor-item\" tabindex=\"-1\">Pol\u00edtica de garantia vital\u00edcia<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56070\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/rma-policy\/\" title=\"Pol\u00edtica de Autoriza\u00e7\u00e3o de Retorno de Materiais (RMA) da Enable-IT\" class=\"elementor-item\" tabindex=\"-1\">Pol\u00edtica de devolu\u00e7\u00e3o de produtos RMA<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56727\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/arep-4yr-adv-replacement\/\" title=\"AREP \u2013 Programa Avan\u00e7ado de Substitui\u00e7\u00e3o Essencial de 4 Anos\" class=\"elementor-item\" tabindex=\"-1\">Reposi\u00e7\u00e3o avan\u00e7ada de 4 anos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56072\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/45-day-money-back-guarantee\/\" class=\"elementor-item\" tabindex=\"-1\">Garantia de devolu\u00e7\u00e3o do dinheiro ap\u00f3s 45 dias<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56073\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/same-day-shipping\/\" class=\"elementor-item\" tabindex=\"-1\">Pol\u00edtica de envio no mesmo dia<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56068\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/conflict-minerals-statement\/\" class=\"elementor-item\" tabindex=\"-1\">Declara\u00e7\u00e3o sobre minerais de origem conflituosa<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56074\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/rohs-weee-policy\/\" title=\"Pol\u00edtica de RoHS \/ WEEE\" class=\"elementor-item\" tabindex=\"-1\">Pol\u00edtica da Uni\u00e3o Europeia sobre RoHS e WEEE<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56075\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/gdpr-regulation\/\" title=\"Regulamento Geral sobre a Prote\u00e7\u00e3o de Dados (GDPR)\" class=\"elementor-item\" tabindex=\"-1\">Regulamento Geral sobre a Prote\u00e7\u00e3o de Dados<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-56076\"><a href=\"https:\/\/enableit.com\/pt\/business-policies\/enableit-terms-of-use\/\" class=\"elementor-item\" tabindex=\"-1\">Termos de Uso<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-56077\"><a rel=\"privacy-policy\" href=\"https:\/\/enableit.com\/pt\/business-policies\/privacy-policy\/\" class=\"elementor-item\" tabindex=\"-1\">Pol\u00edtica de Privacidade<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e3c092d\" data-id=\"e3c092d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5da0cfd5 elementor-widget elementor-widget-heading\" data-id=\"5da0cfd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">RETURNING PRODUCTS FOR WARRANTY REPAIR<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ea9e16 elementor-widget elementor-widget-text-editor\" data-id=\"0ea9e16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; font-size: 14px;\"><span style=\"font-size: 12pt;\">Enable-IT, Inc. warrants to the original purchaser of the Product (\u201cyou\u201d or the \u201cOriginal End User\u201d) that, commencing on the date the Product was purchased (the specific \u201cWarranty Period\u201d), for the Product will be substantially free from defects in materials and workmanship under normal use and conditions.<\/span><\/p><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; font-size: 14px;\"><span style=\"font-size: 12pt;\">Please note : Electrical damage is not an item that is covered under any Enable-IT warranties, extended warranties or Advanced Replacement Program (AREP).<\/span><\/p><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; font-size: 14px;\"><span style=\"font-size: 12pt;\">Shipments without a valid or authorized RMA number, or sent to our corporate Las Vegas address, can be refused and \/ or billed for additional shipping costs.<\/span><\/p><p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; font-size: 14px;\"><span style=\"font-size: 12pt;\">Returns to Enable-IT are the responsibility of the purchaser per the sales agreement and Enable-IT is responsible for the return to customer shipping costs.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0cc0db8\" data-id=\"0cc0db8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49161ca elementor-widget elementor-widget-image\" data-id=\"49161ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"265\" src=\"https:\/\/enableit.com\/wp-content\/uploads\/2017\/09\/Enable-IT-Shipping-FAQ.png\" class=\"attachment-medium_large size-medium_large wp-image-4310\" alt=\"Envio Flat Rate da Enable-IT\" srcset=\"https:\/\/enableit.com\/wp-content\/uploads\/2017\/09\/Enable-IT-Shipping-FAQ.png 400w, https:\/\/enableit.com\/wp-content\/uploads\/2017\/09\/Enable-IT-Shipping-FAQ-300x200.png 300w, https:\/\/enableit.com\/wp-content\/uploads\/2017\/09\/Enable-IT-Shipping-FAQ-150x99.png 150w, https:\/\/enableit.com\/wp-content\/uploads\/2017\/09\/Enable-IT-Shipping-FAQ-64x42.png 64w\" sizes=\"(max-width: 400px) 100vw, 400px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80a4d82 elementor-widget elementor-widget-text-editor\" data-id=\"80a4d82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; font-size: 14px;\"><span style=\"font-size: 12pt; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300;\">If you have questions or difficulty completing this RMA information you may contact the Customer Care Team at 888-309-0910 between the hours of 6:30 am and 4:00 pm. PST\/PDT.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f1d977 elementor-widget elementor-widget-image\" data-id=\"7f1d977\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"200\" height=\"150\" src=\"https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/45-day-guarantee-200x150.webp\" class=\"attachment-thumbnail size-thumbnail wp-image-15729\" alt=\"Garantia de 45 dias.png\" srcset=\"https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/45-day-guarantee-200x150.webp 200w, https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/45-day-guarantee-320x240.webp 320w\" sizes=\"(max-width: 200px) 100vw, 200px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f2c0be0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f2c0be0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0261449\" data-id=\"0261449\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-140e304 elementor-widget elementor-widget-text-editor\" data-id=\"140e304\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; font-size: 14px;\"><span style=\"font-size: 12pt;\">Recomendamos vivamente que voc\u00ea experimente um \u00fanico kit antes de solicitar v\u00e1rias unidades, pois esta pol\u00edtica \u00e9 apenas para testar a tecnologia e n\u00e3o se trata de um programa de aluguel. Esta garantia de devolu\u00e7\u00e3o do dinheiro de 45 dias permite que voc\u00ea experimente e teste nossa tecnologia sem riscos.<\/span><\/p>\n<p style=\"font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; font-size: 14px;\"><span style=\"font-size: 12pt;\">Os nossos clientes apreciam muito os esfor\u00e7os adicionais que a nossa Equipa de Atendimento ao Cliente ajuda-os a tomar a decis\u00e3o certa para a sua aplica\u00e7\u00e3o.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a97f04 elementor-widget elementor-widget-text-editor\" data-id=\"4a97f04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"font-size: 12pt;\">A Garantia de Devolu\u00e7\u00e3o de Dinheiro de 45 Dias da Enable-IT aplica-se especificamente aos Extensores Ethernet de kit \u00fanico. \u2013 Para todos os outros produtos, como Extensores sem fio, DSLAM, PoE e A\/V, apenas podem ser devolvidos para repara\u00e7\u00e3o por RMA, pois todas as vendas desses itens s\u00e3o consideradas definitivas.<\/span><\/li><li><span style=\"font-family: var(--global-body-font-family); font-size: 12pt;\">Se voc\u00ea decidir devolver o Kit Extensor Ethernet \u00danico dentro de 45 dias a partir da data de compra, observe que ser\u00e1 aplicada uma taxa padr\u00e3o de reposi\u00e7\u00e3o de 25%.<\/span><\/li><li><span style=\"font-family: var(--global-body-font-family); font-size: 12pt;\">Para garantir um processo de devolu\u00e7\u00e3o tranquilo, \u00e9 importante incluir um n\u00famero v\u00e1lido do RMA junto com a sua remessa. As remessas sem esse n\u00famero ou destinadas ao endere\u00e7o corporativo de Las Vegas podem ser recusadas e poder\u00e3o acarretar custos adicionais de envio.<\/span><\/li><li><span style=\"font-family: var(--global-body-font-family); font-size: 12pt;\">Por favor, note que este Garantia de Devolu\u00e7\u00e3o de Dinheiro de 45 dias destina-se exclusivamente aos novos clientes e n\u00e3o deve ser utilizada como substituto da cobertura de aluguel ou RMA.<\/span><\/li><li><span style=\"font-family: var(--global-body-font-family); font-size: 12pt;\">Servi\u00e7os como Advanced Replacement (AREP), Shipping e <a href=\"\/pt\/extensor-personalizado-e-sob-medida\/\">Design sob encomenda<\/a> ou os servi\u00e7os de personaliza\u00e7\u00e3o n\u00e3o s\u00e3o eleg\u00edveis para reembolso nos termos desta pol\u00edtica de devolu\u00e7\u00e3o.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a781c1b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a781c1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"\/pt\/customer-care\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FORMUL\u00c1RIO DE REEMBOLSO E DEVOLU\u00c7\u00c3O DE MERCADORIA AQUI<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12b89198 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12b89198\" data-element_type=\"section\" data-e-type=\"section\" id=\"Ethernet-Extender\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f4cb02b\" data-id=\"f4cb02b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d78fd00 elementor-widget elementor-widget-image\" data-id=\"2d78fd00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1071\" height=\"336\" src=\"https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/support-team1.webp\" class=\"attachment-large size-large wp-image-15935\" alt=\"support-team1.png\" srcset=\"https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/support-team1.webp 1071w, https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/support-team1-300x94.webp 300w, https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/support-team1-768x241.webp 768w, https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/support-team1-500x157.webp 500w, https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/support-team1-150x47.webp 150w, https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/support-team1-64x20.webp 64w, https:\/\/enableit.com\/wp-content\/uploads\/2018\/09\/support-team1-800x251.webp 800w\" sizes=\"(max-width: 1071px) 100vw, 1071px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Business Policies Enable-IT RMA Repair Policy Click on the RMA Ticket Button Below to Start an Authorized RMA Approval. Open An RMA Ticket RETURNING PRODUCTS FOR WARRANTY REPAIR Enable-IT, Inc. warrants to the original purchaser of the Product (\u201cyou\u201d or the \u201cOriginal End User\u201d) that, commencing on the date the Product was purchased (the specific&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":3819,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":"","bs_cache_bypass_cache":0,"bs_cache_related_page":0},"class_list":["post-3902","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/enableit.com\/pt\/wp-json\/wp\/v2\/pages\/3902","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enableit.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/enableit.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/enableit.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enableit.com\/pt\/wp-json\/wp\/v2\/comments?post=3902"}],"version-history":[{"count":0,"href":"https:\/\/enableit.com\/pt\/wp-json\/wp\/v2\/pages\/3902\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/enableit.com\/pt\/wp-json\/wp\/v2\/pages\/3819"}],"wp:attachment":[{"href":"https:\/\/enableit.com\/pt\/wp-json\/wp\/v2\/media?parent=3902"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}