{"id":53410,"date":"2014-07-08T16:48:19","date_gmt":"2014-07-08T23:48:19","guid":{"rendered":"https:\/\/enableit.com\/?p=53410"},"modified":"2026-10-11T14:02:55","modified_gmt":"2026-10-11T21:02:55","slug":"expert-technical-support","status":"publish","type":"post","link":"https:\/\/enableit.com\/pt\/expert-technical-support\/","title":{"rendered":"Expert Technical Support \u2013 Missing the 1 Essential Human Connection"},"content":{"rendered":"
\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

In today\u2019s hyper-connected world, the demand for technical support has skyrocketed. Whether it\u2019s setting up a home network, troubleshooting software issues, or dealing with hardware glitches, we rely heavily on technical support services to keep our digital lives running smoothly. However, there\u2019s a growing concern that amidst the digitization of support services, we are losing a vital element \u2013 the essential human connection. This article explores the significance of human interaction in technical support, while also delving into how internet and Ethernet technologies play a pivotal role in delivering efficient support services.<\/p>

Nothing is more frustrating as an experience trying to get simple answers to solve your technical challenges. Just trying to reach a human and hopefully an expert that will stop and listen to your needs and your level of understanding to quickly get you a solution, seems to be a miracle when that happens.<\/p>

As the needs for IoT (Internet of Things) connected devices continue to escalate, trying to get them to connect to each other can sometimes be a real challenge, especially if you\u2019re not a technical wizard or networking engineer.\u00a0 Unfortunately, many consumer electronics companies have been increasingly relying on self-service websites, searchable knowledge bases and chatbots to avoid the cost of actually talking with customers to resolve their technical problems. Completely missing the point of \u201cThe Human Connection\u201d to remove the frustration and provide quality, timely support.<\/p>

Automated technical support systems miss the opportunity to transform frustrated customer experiences through human connections based on listening, experience and taking time to actually transfer technical knowledge to a customer so they understand the solution and support provided.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"A\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

The Changing Landscape of Technical Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The world of\u00a0technical support<\/a> has undergone a remarkable transformation in recent years. Gone are the days when you needed to schedule an appointment with a technician who would physically visit your home or office to resolve issues. With the advent of the internet and Ethernet technologies, most support services have shifted to remote assistance. While this has undoubtedly made support more accessible, it has also introduced an interesting conundrum \u2013 the loss of face-to-face human interaction.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Our Human Connection In Providing Legendary Technical Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

When the City of Long Beach was challenged with installing PoE ++ traffic cameras at their intersections they came to Enable-IT for their solution. After an initial phone consultation with one of our engineers, John, they purchased multiple 865 PoE extender kits. However, when the time came for installation the city faced another challenge. The newly purchased cameras were not powering on when connected to our gear. This was a major problem because the city was on a deadline and finding a solution was critical. City workers used our Customer Care Support chat line to troubleshoot possible issues with our technical experts and discovered the solution was their high powered PTZ cameras needed more wattage. Our engineer John, took the opportunity to drive to the job site to personally install one our newer more compatible models. The above and beyond support provided by John helped to establish Long Beach City as a committed customer.<\/p>

So the moral of this story is to never let a good technical support problem or crisis go to waste! These represent golden opportunities to demonstrate genuine care and loyalty to customers in more meaningful and memorable ways than when everything goes according to plan. When technical problems are viewed as opportunities and resolved with patience and empathy through conversation with a human support specialist, frustrated customers can be transformed into enthusiastic advocates for your company or brand!<\/p>

The fact is that skimping on investments in human technical support to minimize expenses is a short-sighted strategy that ends up costing far more in frustrated customers, reduced loyalty and lost referrals. \u00a0The reason is that humans were wired by evolution to form trust and loyalty to people, not products, companies or brands. And that won\u2019t be changing anytime soon, no matter how many digital devices populate our lives.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

The Human Element in Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t