We strive to deliver exceptional levels of Expert Customer Care Support
By providing you the best customer service experience that matches our superior products and solutions.
Whether you purchase solutions from us or not, our dedicated US West Coast Customer Care Experts
will assist you in understanding the technology and selecting the appropriate products or solutions for your success.
BEFORE OPENING A REQUEST, WE REQUIRE BASIC TROUBLESHOOTING
BY RUNNING AN OUT-OF-THE-BOX-TEST.
For each specific technical support request or RMA, an automatic ticket is created and a RMA / case number is e-mailed to you with a support portal login. All support correspondence will go through the support portal so that clear communications is documented for your reference and history.
Our Support Website is available 24/7
Please use this support website as your first source for help as it contains an online knowledge base of articles, documentation, FAQ’s and other problem-solving resources.
The support portal provides the quickest solution to the most common technical support issues.
THE FOLLOWING LINKS ARE FOR SELF SERVICE IN FINDING OTHER SUPPORT
► KNOWLEDGE BASE / FAQ’S – Manuals,FAQ lists, Datasheets by model/version.
► RMA REPAIR & RETURNS – Return Materials Authorization Instructions.
► LIGHTNING PROTECTION FOR ETHERNET AND POE EXTENDERS
We Are More Than Happy to Listen To Your Specific Project Needs.
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