Expert Customer Care Support


We strive to deliver exceptional levels of Expert Customer Care Support
By providing you the best customer service experience that matches our superior products and solutions.

Whether you purchase solutions from us or not, our dedicated US West Coast Customer Care Experts will assist you in understanding the
technology and selecting the appropriate products or solutions for your success.


Open a Support Ticket:

BEFORE OPENING A REQUEST, WE REQUIRE BASIC TROUBLESHOOTING BY RUNNING AN OUT-OF-THE-BOX-TEST.

Did You Uninstall and Run/PASS An Out-Of-The-Box-Test On The Product?   

Contact Name
         

Company

Direct e-Mail
         

Contact Phone Number

Product

Distance Between Devices

Connection Type
                 

Invoice Number

Serial Numbers | AREP Numbers

Ethernet OR PoE Extension Application    

Detailed Problem Description - Including any Steps Taken to Troubleshoot

Validation Filter


Your Support requests are Very Important to Us

How Tech Support / RMA Requests Are Logged and Tracked

For each specific technical support request or RMA, we create a unique support case and assign it a RMA / case number.

If you call with several different issues, we may create different case numbers to track each issue. Be sure to make a note of the RMA / case number and provide it on any subsequent contacts regarding the case.

Our Support Website is available 24/7 and accessible by anyone with an Internet connection with no password or user account necessary. Please use this support website as your first source for help as it contains an online knowledge base of articles, documentation, FAQ’s and other problem-solving resources. This web-based support resource provides the quickest solution to the most common technical support issues.


Live US based Expert Technical Chat Support:

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ANY QUESTIONS CAN BE ANSWERED LIVE THROUGH OUR LIVE SUPPORT


Global Toll-Free (We call you) Telephone Support:

CLICK THE HELP ME NOW BUTTON SHOWN ABOVE – FROM ANYWHERE ON THE PLANET.
IF IN THE CONTINENTAL US, YOU CAN REACH OUR DEDICATED CUSTOMER CARE TEAM
TOLL FREE AT 888-309-0910.

INTERNATIONAL CUSTOMERS CAN REACH OUR DEDICATED CUSTOMER CARE TEAM BY
USING THE HELP ME LINK ABOVE OR BY CALLING
+1 702-924-0402.
 


Online Documentation and Self Support Links:

Prior to submitting a support request please see the following self-service support portal links as they will save you valuable time. Many questions can be quickly and easily satisfied by using the Support Wiki links below.

THE FOLLOWING LINKS ARE FOR SELF SERVICE IN FINDING OTHER SUPPORT

► KNOWLEDGE BASE / FAQ’S – Manuals,FAQ lists, Datasheets by model/version.

► RMA REPAIR & RETURNS – Return Materials Authorization Instructions.

► PRODUCT USER MANUALS

► LIGHTNING PROTECTION FOR ETHERNET AND POE EXTENDERS

► TECHNICAL WHITE PAPERS

► CHECK YOUR SUPPORT TICKET STATUS


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