Amazing Customer Care Support

English Speaking, US Based Expert Network Techs

We strive to deliver exceptional levels of Expert Customer Care Support
By providing you the best customer service experience that matches our superior products and solutions.

Whether you purchase solutions from us or not, our dedicated US West Coast Customer Care Experts
will assist you in understanding the
technology and selecting the appropriate products or solutions for your success.

Open a Support Ticket:

BEFORE OPENING A REQUEST, WE REQUIRE BASIC TROUBLESHOOTING BY RUNNING AN OUT-OF-THE-BOX-TEST.

Did You Uninstall and Run/PASS An Out-Of-The-Box-Test On The Product?

Contact Name

Company

Direct e-Mail

Contact Phone Number

Product

Distance Between Devices

Connection Type

Invoice Number

Serial Numbers | AREP Numbers

Ethernet OR PoE Extension Application

Detailed Problem Description – Including any Steps Taken to Troubleshoot

Validation Filter
Solve 3 + 12 = ?

Your Support requests are Very Important to Us

How Tech Support / RMA Requests Are Logged and Tracked

For each specific technical support request or RMA, we create a unique support case and assign it a RMA / case number.

If you call with several different issues, we may create different case numbers to track each issue. Be sure to make a note of the RMA / case number and provide it on any subsequent contacts regarding the case.

Our Support Website is available 24/7 and accessible by anyone with an Internet connection with no password or user account necessary. Please use this support website as your first source for help as it contains an online knowledge base of articles, documentation, FAQ’s and other problem-solving resources. This web-based support resource provides the quickest solution to the most common technical support issues.

Live US based Expert Technical Chat Support:

Any Questions Can Be Answered Live Through Our Live Chat Support

Click To Chat

Global Toll-Free (We call you) Telephone Support:
Click The Help Me Button From Anywhere On The Planet. Or If In North America, You Can Reach Our Customer Care Team Toll Free At ► 888-309-0910 International Callers Can Can Reach Our Customer Care Team By Clicking On The HELP ME NOW ► Link Above, Or By Calling ► +1 702-924-0402

Online Documentation and Self Support Links:

Prior to submitting a support request please see the following self-service support portal links as they will save you valuable time. Many questions can be quickly and easily satisfied by using the Support Wiki links below.