Business Policies

Enable-IT RMA Repair Policy

Click on the RMA Ticket Button Below to Start an Authorized RMA Approval.

RETURNING PRODUCTS FOR WARRANTY REPAIR

Enable-IT, Inc. warrants to the original purchaser of the Product (“you” or the “Original End User”) that, commencing on the date the Product was purchased (the specific “Warranty Period”), for the Product will be substantially free from defects in materials and workmanship under normal use and conditions.

Please note : Electrical damage is not an item that is covered under any Enable-IT warranties, extended warranties or Advanced Replacement Program (AREP).

Shipments without a valid or authorized RMA number, or sent to our corporate Las Vegas address, can be refused and / or billed for additional shipping costs.

Returns to Enable-IT are the responsibility of the purchaser per the sales agreement and Enable-IT is responsible for the return to customer shipping costs.

If you have questions or difficulty completing this RMA information you may contact the Customer Care Team at 888-309-0910 between the hours of 6:30 am and 4:00 pm. PST/PDT.

We highly recommend trying a single kit before ordering multiple quantities as this policy is strictly for trying out the technology and is not a rental program. This 45 Day Money Back Guarantee policy allows for our technology to be experienced and tested risk free.

Our customers really appreciate the extra efforts that our Customer Care Team assists you in making the right choice for your application.

The Enable-IT 45-Day Money Back Guarantee is specifically applicable to single kit Ethernet Extenders. – For all other products such as Wireless, DSLAM, PoE, and A/V Extenders, they can only be returned for RMA repair as all sales on these items are considered final.
If you decide to return a Single Ethernet Extender Kit within 45 days from the date of purchase, please be aware that a standard Restocking Fee of 20% will be applied.
To ensure a smooth return process, it is important to include a valid RMA number with your shipment. Shipments without a valid RMA number or those directed to the Corporate Las Vegas Address may be refused and could incur additional shipping charges.
Kindly note that this 45-Day Money Back Guarantee is exclusively intended for new customers and should not be utilized as a substitute for rental or RMA coverage.
Services such as Advanced Replacement (AREP), Shipping, and OEM Design or customization services are not eligible for a refund under this return policy.