Enable-IT Prides Itself on Offering Unmatched Support and Honest, Free and Expert Consultation
With over 45 years in Systems Engineering, Network Communications and Telecommunications – The Experts at Enable-IT are the most reliable and honest source for technical support regardless of whose products you use.
We certainly believe our US designed and Made in the USA products offer superior, unmatched benefits and our in-house manufacturing and expert design engineers can get on calls at any time you need to create custom solutions for any challenge you face.
However, even though we are truly the innovators and creators of Ethernet and PoE extension, we are honest and trustworthy in our opinions and recommendations. We will tell you straight if you can use other products to meet your needs.
Enable-IT, Inc. specializes in expert USA design and USA factory direct manufacture of Extended Ethernet and PoE solutions. Serving US National Security needs, US federal agencies and the commercial sector since 1996. Security and encryption of your network should be of the highest importance in today’s environment where we are flooded with news of Chinese or Russian breaches of our government and business sensitive data.
Often times, this is accomplished by the hidden spyware in Chinese made cheap network products so be careful and aware when you think you’re getting a deal; Always ask where it’s made and by whom!
Besides pre-sales consultations, we offer Superior Post Sales Technical Support.
Your Support requests are Very Important to Us
How Tech Support / RMA Requests Are Logged and Tracked
For each specific technical support request or RMA, we create a unique support case and assign it a RMA / case number.
If you call with several different issues, we may create different case numbers to track each issue. Be sure to make a note of the RMA / case number and provide it on any subsequent contacts regarding the case.
Our Support Website is available 24/7 and accessible by anyone with an Internet connection with no password or user account necessary. Please use this support website as your first source for help as it contains an online knowledge base of articles, documentation, FAQ’s and other problem-solving resources. This web-based support resource provides the quickest solution to the most common technical support issues.
We strive to deliver exceptional levels of Expert Customer Care Support. By providing you the best customer service experience that matches our superior products and solutions.
Whether you purchase solutions from us or not, our dedicated US West Coast Customer Care Experts will assist you in understanding the technology and selecting the appropriate products or solutions for your success.
Online Documentation and Self Support Links
Prior to submitting a support request please see the following self-service support portal links as they will save you valuable time. Many questions can be quickly and easily satisfied by using the Support Wiki links below.
